Responsible Gaming
Our Commitment to Safe Gaming
At Etraction, we're committed to promoting responsible gaming practices. Online pokies should be enjoyed as entertainment only—never as a way to earn money or solve financial problems. If you choose to play, please do so within your means and for enjoyment purposes only.
Age Verification
Online gambling in New Zealand is only available to individuals aged 18 years and older. We take age verification seriously and do not permit access to our platform by anyone under the legal age. By accessing our site, you confirm that you are at least 18 years of age.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please review the following warning signs. If you recognise any of these behaviours in yourself or someone you know, it may be time to seek help:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding gambling activities or lying about the amount you gamble
- Feeling anxious, irritable, or restless when trying to reduce gambling
- Neglecting family, work, or other responsibilities due to gambling
- Borrowing money or using credit to fund gambling
- Experiencing relationship conflicts related to gambling
- Using gambling to escape problems, stress, or negative emotions
- Failed attempts to cut back or stop gambling
- Risking important opportunities, relationships, or career prospects
Self-Help Tools & Limits
We provide a range of responsible gaming tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose during a gaming session
- Reality Checks: Receive periodic reminders during play sessions to help you track time and spending
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you need to take a break
- Account Closure: Request permanent closure of your account if you wish to stop gambling entirely
For assistance in setting these limits, please contact our support team. All tools are confidential and easy to use.
Support & Help Resources for New Zealand
If you or someone you know is struggling with problem gambling, help is available. New Zealand has dedicated support services:
Primary Support for New Zealand:
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Problem Gambling Foundation (PGF)
Free and confidential support for problem gambling in Aotearoa New Zealand
Phone: 0800 664 262 (toll-free)
Website: www.pgf.nz
Email: info@pgf.nz
International Support Resources:
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Gambling Help Online (Australia)
www.gamblinghelponline.org.au -
GamCare (United Kingdom)
www.gamcare.org.uk -
GamStop (United Kingdom – National Self-Exclusion Scheme)
www.gamstop.co.uk -
Responsible Gambling Council (Canada)
www.responsiblegambling.org -
National Council on Problem Gambling (USA)
www.ncpgambling.org
Take Action Today
If you are experiencing problem gambling, please reach out for help immediately. Support is confidential, non-judgmental, and available 24/7. Recovery is possible, and you don't have to face this alone.
Contact the Problem Gambling Foundation on 0800 664 262 or visit www.pgf.nz for free support and guidance.
Remember: Gambling should be fun and entertaining. If it stops being fun, it's time to seek help.